Customer Service:

888-344-6105

Plan Website Address:

United Healthcare

The following information can be viewed online prior to enrolling in the UnitedHealth Student Resources student health plan:

• Frequently Asked Questions
• Policy Brochure
• Enrollment Form (rates are listed on enrollment forms)
• Continuation Enrollment Form - For Recent Graduates
• Enrollment Form - Stand Alone Repatriation/Medical Evacuation Form
  

For specific plan information, including limitations and exclusions, please reference our brochure.

Claims Mailing Address:

United Healthcare Student Resources
P.O. Box 809025
Dallas, Texas 75380-9025

The student health insurance plan is underwritten by:

United HealthCare Insurance Company
2301 West Plano Parkway, Suite 300
Plano, Texas 75075
469-229-6700
888-344-6105

Monday-Friday
7:00 a.m.- 4:00 p.m. Central Standard Time
Closed on Weekends

UT Southwestern
Student Health Center

214-645-8690

UT Southwestern Student Health Center

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General

Q: How is the UT System (System) sponsored Student Health Insurance (SHI) vendor chosen?

A: The System drafts a request for proposal (RFP) to invite insurance companies to submit competitive bids to provide SHI to students and eligible dependents attending System institutions. System staff meets with the Student Advisory Council to discuss coverage and benefits to be offered under the plan. The various RFP’s are systematically reviewed and a vendor is selected based upon specific criteria and the vendor’s ability to provide comprehensive care at an affordable cost.

Q: What company provides SHI for the System’s students and eligible dependents?

A: UnitedHealthcare Student Resources – www.uhcsr.com

Q: As a student, am I required to have SHI?

A: The Board of Regents of The University of Texas System requires all international students holding non-immigrant visas and living in the United States to maintain approved health insurance while enrolled at component institutions of The University of Texas.

In addition, every student at a System health related institution is required to have health insurance coverage. This coverage may be with the System sponsored plan or comparable coverage from another provider.

Q: Do I have to enroll in the UT System sponsored SHI plan?

A: No, students who are required to be enrolled in an insurance plan (see above) do not have to enroll in the UnitedHealthcare plan as long as proof of comparable coverage can be provided.

Q: Who can I contact about determining whether a health insurance plan offers “comparable coverage”?

A: Each institution should insert the name of the office, address, phone number (and website if applicable) of the contact who can provide the “comparable coverage” evaluation.

Q: As a qualified student enrolled at a System institution, am I guaranteed coverage under the UT SHI plan?

A: Yes, students meeting the eligibility requirements are guaranteed to be accepted for coverage into the System SHI plan.

Contact and Enrollment

Q: Who can I contact to request additional information regarding the UnitedHealthcare plan?

A: Information is available through UnitedHealthcare’s website at www.uhcsr.com UnitedHealthcare Customer Service can be reached by calling 1-888-344-6105.

Q: How do I enroll in the System SHI plan?

A: Enrollment is processed online through UnitedHealthcare’s website at www.uhcsr.com

Obtaining Services

Q: Where is the student health center on my campus?

A: Each institution should insert the variable information specific to the location, phone number, and website of the student health center.

Q: If I do not seek care from the Student Health Center at my institution, how do I find a provider (doctors, hospitals, etc.) in my area who accepts the SHI plan?

A: After creating an online account on UnitedHealthcare’s website www.uhcsr.com, you will have access to the UnitedHealthcare network provider locator.

ID Cards

Q: How do I obtain my insurance ID card?

A: After creating an online account, ID cards can be printed from UnitedHealthcare’s website www.uhcsr.com

Q: If my ID card is lost, how do I get a replacement ID card?

A: Replacement ID cards can be printed from UnitedHealthcare’s website www.uhcsr.com

Medical Insurance 101

Q: What is a deductible?

A: The portion of your health care that you pay before insurance starts covering it.

Q: What is a copayment?

A: A fixed dollar amount you pay at the time services are rendered. Typical copays are for office visits, prescriptions, or hospitalizations.

Q: What is co-insurance?

A: A specified percentage of the cost of treatment the insured is required to pay for all covered medical expenses remaining after the deductible has been met.